SHIPPING POLICY
ORDER PROCESSING
All orders are processed within 3–5 business days (excluding weekends and holidays).
During periods of high demand, product launches, promotions, or holidays, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
SHIPPING & DELIVERY
Once your order has been processed and shipped, delivery times are dependent on the selected shipping carrier and destination.
Estimated delivery dates provided at checkout are for reference only and are not guaranteed.
We are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Weather conditions
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Incorrect shipping information provided by the customer
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Events outside our reasonable control
TRACKING YOUR ORDER
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.
Please allow up to 24 hours for tracking information to become active after receiving your shipment confirmation.
INTERNATIONAL ORDERS
We proudly ship to customers around the world.
For all orders shipped outside the United States, customers must provide:
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A valid email address
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A valid phone number
Many international carriers require this information to coordinate delivery, customs clearance, or delivery notifications.
Failure to provide accurate contact information may result in delivery delays or unsuccessful delivery attempts.
Customers are responsible for any customs duties, taxes, import fees, or local charges imposed by their destination country.
LOST OR DELAYED SHIPMENTS
If your package appears delayed, please first contact the shipping carrier using your tracking information.
If you need additional assistance, please contact us and we will do our best to help investigate the shipment.
CONTACT US
For shipping-related questions, please contact:
Email: accounts@solvda.com
Website: www.ugodate.com
Site Chat: Available through Ugodate.com
Thank you for supporting Ugodate.com and 3UD™ Original Brands.